Jet.com president Liza Landsman was recently promoted from her role as Jet’s Chief Customer Officer. She previously worked in executive roles at Etrade, BlackRock, and Citigroup. She’s also on the board of directors of GO! Project, a New York City-based foundation that provides educational opportunities for children in need. We asked her how she gets her work done.
Location: Hoboken, NJ
Current Gig: President, Jet.com
One word that best describes how you work: Joyfully
Current mobile device: iPhone
Current computer: MacBook Pro
First of all, tell me a little about your background and how you got to where you are today.
Across previous roles at IBM, Citi, BlackRock and Etrade I acquired a keen appreciation for the smart use of data and the importance of thoughtful collaboration, developing a real passion for understanding the consumer, having previously learned how to drive and leverage scale. I also began to recognize how important it is to balance the right and left brain in many types of work. What probably best prepared me for joining Jet.com, though, was understanding how to recognize what a great collection of talent looks like.
What apps, software, or tools can’t you live without?
Dark Sky (I’m a weather nerd), Slack (because Slack…), LastPass (because grownups don’t use post-its to store their hundreds of passwords).
What’s your workspace setup like?
While I have an assigned desk, our workspace spans three floors at our headquarters in Hoboken and I’m mostly nomadic between conference rooms and the beautiful open floor plan we have here at Jet.com; it’s got great co-working spaces and nooks to stake out. You can work overlooking the Hudson, on a comfy couch with your feet up or in a soundproof pod to really focus.
What’s your best time-saving shortcut or life hack?
I travel all the time, so I try to leave the same travel-size toiletries in my 2–3 primary overnight bags so I don’t need to think about it each time.
What’s your favorite to-do list manager?
I actually use the Reminders native app on my iPhone; it’s always with me and is very straightforward.
What everyday thing are you better at than everyone else? What’s your secret?
Estimation is my stupid human trick. My grandfather, who was a bookie, used to take me to the track when I was little and taught me to be really good at math in my head.
What do you listen to while you work?
I prefer silence but occasionally, if I really need to tune out everything around me, I’ll put on the music from my morning run playlist. Right now that has a lot of Hamilton and Dear Evan Hansen on it, plus some Idina Menzel singing Christmas songs. (Like all nice Jewish girls, I LOVE Christmas music.)
What are you currently reading? Or what’s something you’d recommend?
I just finished New York 2140 which was amazing – really enjoyable, darkly comedic sci-fi that was remarkably optimistic, given the setting is a New York City that’s largely underwater.
How do you recharge? What do you do when you want to forget about work?
Cooking… it takes me totally out of my head. And I love eating. I’m a huge weekend smoker (of meats).
What’s your favorite side project?
Trying to get more women elected to public office!
What’s your sleep routine like? Are you a night owl or early riser?
I’ve always loved sleep and feel my zealousness on this front has been a key to staying high energy. But my circadian rhythms shifted completely when I had kids (like many parents) and went from being a night owl/late sleeper to HBT (horizontal by ten)/early riser.
Fill in the blank: I’d love to see _________ answer these same questions.
What’s the best advice you’ve ever received?
“You can get anything done in this world you want as long as you don’t care who gets the credit.” Both a testament to the danger of ego and the sometimes sad state of affairs with respect to how women need to operate in less-inclusive environments. (The advice was from my mom when I was in high school.)
Is there anything else you’d like to add that might be interesting to readers and fans?
I grew up in Philly, so shout-out to Pat’s King of Steaks (still dream about those fried onions).
This interview has been lightly edited for clarity.